Refund policy

Last updated: November 12, 2026

NidoBook sells digital books only. There is nothing to ship back, so this policy is about refunds and replacements.

The short version

• If something is wrong with your file, we will fix it, replace it or refund you.
• If you were charged twice, or bought the same title twice by mistake, we will refund the extra charge.
• A download cannot be handed back, so we do not refund a book only because you changed your mind after downloading it.

When we refund

Write to us within 30 days of your purchase and we will refund you in full if:

• the file will not open or is damaged, and we cannot get you a working copy;
• you did not receive your download link, and we cannot get it to you;
• you were charged more than once for the same order;
• you bought the same title twice by mistake;
• the book is clearly not what its product page described.

Changed your mind?

If you have not downloaded the file yet, tell us within 14 days of your purchase and we will cancel the order and refund you. Once a file has been downloaded we cannot take it back, so those sales are final unless one of the cases above applies.

How to ask

Email hello@nidodesk.org or use our contact form. Include your order number and the email address you used at checkout, and tell us what went wrong. We usually try a fix first, such as sending the link again or a fresh copy of the file.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to show the refund on your statement.

Your legal rights

Nothing in this policy limits the rights you have under the consumer protection laws of your country.